{"id":97762,"date":"2024-01-03T12:38:04","date_gmt":"2024-01-03T12:38:04","guid":{"rendered":"https:\/\/garrafeirapepe.pt\/?page_id=97762"},"modified":"2026-02-23T01:24:18","modified_gmt":"2026-02-23T01:24:18","slug":"delivery-information","status":"publish","type":"page","link":"https:\/\/garrafeirapepe.pt\/en\/delivery-information\/","title":{"rendered":"Shipping and delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"97762\" class=\"elementor elementor-97762 elementor-97736\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50de6400 e-flex e-con-boxed e-con e-parent\" data-id=\"50de6400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67fe034a elementor-widget elementor-widget-text-editor\" data-id=\"67fe034a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-weight: 500;\"><strong>How to Order<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Order on our website, contact us via <a href=\"mailto:clientes@garrafeirapepe.pt\">email<\/a>, phone or WhatsApp and send us your order.<\/p>\n\n<ul style=\"font-weight: 400;\">\n \t<li style=\"list-style-type: none;\">\n<ul style=\"font-weight: 400;\">\n \t<li> Wait for confirmation of availability and price.<\/li>\n \t<li> Your order can be picked up directly at the store or sent by courier to the indicated address.<\/li>\n \t<li> In case the merchandise is sent by the courier, payment for the value of the goods plus shipping costs will be made by prior bank transfer, ATM, or PayPal.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"font-weight: 500;\"><strong>Terms and Conditions of Purchase, Delivery, and Return<\/strong><\/h3>\nOnline product purchases at Garrafeira Pepe are subject to the following terms and conditions:\n<ul>\n \t<li> All and any alcoholic beverages available for sale in the Garrafeira Pepe Online Store can only be purchased by persons of legal age to do so, in their country of residence.<\/li>\n \t<li> Prices are indicated per 70 cl bottle, except when the product description indicates another capacity.<\/li>\n \t<li> Garrafeira Pepe reserves the right to modify, without prior notice and at any time, the information presented on: products, prices, promotions, commercial conditions, and services. The images illustrating each product presented may be changed without prior notice and differ from the product later delivered, and these same products are also subject to stock shortages.<\/li>\n \t<li> If we cannot supply a customer&#8217;s order in part or in full for immediate dispatch, the customer will be contacted to decide the most appropriate procedure to solve the situation.<\/li>\n \t<li> All products sent by Garrafeira Pepe must be examined by the customer immediately upon receipt. If any damage to the product is verified, the customer must return it to the transport company, duly justify the reason for the return on the shipping guide, and contact us.<\/li>\n \t<li> Orders will only be processed after the actual receipt of payment. The order may take, in extreme cases, 30 days to be processed.<\/li>\n \t<li> Cancellations of orders, with payment made by PayPal, are not accepted.<\/li>\n \t<li> Generally, an order takes 48 hours (business days) to be delivered in Mainland Portugal, about 5 business days in Europe, and 7 days in Brazil.<\/li>\n \t<li> Garrafeira Pepe is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. It is the customers&#8217; responsibility for any seizure of their orders, as well as the payment of customs duties, if they exist. In case of the return of the products to Garrafeira Nacional, only the amount corresponding to these same products will be refunded. In case of doubt, contact us before ordering.<\/li>\n<\/ul>\n<h3 style=\"font-weight: 500;\"><strong>Free Shipping<\/strong><\/h3>\nFree shipping, for Mainland Portugal, on orders over 50\u20ac.\n<h3 style=\"font-weight: 500;\"><strong>Payment Conditions<\/strong><\/h3>\nCredit Card payments (PayPal) are only available for orders over 100\u20ac.\n<h3 style=\"font-weight: 500;\"><strong>Transport Conditions<\/strong><\/h3>\nIn all orders, Garrafeira Pepe uses its own packaging for shipping bottles that effectively protect their contents:\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45e5705 e-flex e-con-boxed e-con e-parent\" data-id=\"45e5705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b914da9 elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"b914da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 4\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/garrafeirapepe.pt\/wp-content\/uploads\/2024\/01\/embalagem-1-garrafeira-tio-pepe-150x150.jpg\" alt=\"Shipping and delivery garrafeira tio pepe\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 4\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/garrafeirapepe.pt\/wp-content\/uploads\/2024\/01\/embalagem-2-garrafeira-tio-pepe-150x150.jpg\" alt=\"Shipping and delivery garrafeira tio pepe\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 4\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/garrafeirapepe.pt\/wp-content\/uploads\/2024\/01\/embalagem-3-garrafeira-tio-pepe-150x150.jpg\" alt=\"Shipping and delivery garrafeira tio pepe\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 4\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/garrafeirapepe.pt\/wp-content\/uploads\/2024\/01\/embalagem-4-garrafeira-tio-pepe-150x150.jpg\" alt=\"Shipping and delivery garrafeira tio pepe\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b43a1f1 elementor-widget elementor-widget-text-editor\" data-id=\"b43a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-weight: 500;\"><strong>Disputes<\/strong><\/h3>\nIn accordance with Law 144\/2015, we inform that in case of dispute the competent Alternative Dispute Resolution entity will be the Consumer Information and Arbitration Center of Porto www.cicap.pt\n<h3 style=\"font-weight: 500;\"><strong>Deliveries to Hotels<\/strong><\/h3>\n<h4 style=\"font-weight: 500;\">We offer a complete delivery and storage service to your hotel room<\/h4>\n<ul>\n \t<li>If you are visiting Porto and want to take your bottles back with you, it&#8217;s very simple. Consider the legal limit applied in your country for the entry of alcoholic beverages and place your order here by adding to the shopping cart all the references you want. And in case of doubt in your choice, opt for personalized advice by sending an email to <a href=\"mailto:clientes@garrafeirapepe.pt\">clientes@garrafeirapepe.pt<\/a><\/li>\n \t<li>You can order online and collect the order at our premises. For this, in the Garrafeira Pepe online store, you have the option of ordering with store pickup, selecting in &#8220;Shipping Methods&#8221; the option &#8220;Just reserve &#8211; I will collect the order in the store&#8221;.<\/li>\n \t<li>To order and receive your order at the hotel where you are staying, you only have to leave in the \u201cshipping address\u201d the exact address of the hotel or residence in Porto and the respective room number (if applicable). For packaging, select the &#8220;Travel Packaging&#8221; option when finalizing your order.<\/li>\n \t<li>Please consider that your order will take about 1 to 2 business days to be delivered, usually the delivery is made on the next business day. And always after admission of the order and respective receipt of payment in our system. For orders over 50\u20ac, the delivery service is free.<\/li>\n \t<li>You can request travel packaging. If you want to carry the bottles with you in your suitcase, you can purchase a Wineskin, a safe, practical, and economical solution for those who are afraid to transport drinks in their travel luggage, as it efficiently protects and insulates the bottle. You can also opt for a specific suitcase for transporting bottles that allows you to carry up to 12 or 15 bottles safely.<\/li>\n \t<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h3 style=\"font-weight: 500;\"><strong>Same-Day Deliveries<\/strong><\/h3>\n<h4 style=\"font-weight: 500;\">Optimize your time, if you live in Porto, receive on the same day<\/h4>\nCurrently, our same-day delivery service is limited to the city of Porto, talk to us through our chat so we can validate your eligibility.\n<ul style=\"font-weight: 400;\">\n \t<li style=\"list-style-type: none;\">\n<ul>\n \t<li>Free shipping on all orders over 50\u20ac.<\/li>\n \t<li>Orders will be sent only after payment settlement by MB reference or PayPal.<\/li>\n \t<li>Minimum order of 6 bottles and the order must be placed by 6 pm.<\/li>\n \t<li>Specialized and experienced team, available to help you whenever you need, by email or phone.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to Order Order on our website, contact us via email, phone or WhatsApp and send us your order. Wait for confirmation of availability and price. Your order can be picked up directly at the store or sent by courier to the indicated address. In case the merchandise is sent by the courier, payment for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-97762","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping and delivery - Garrafeira Pepe<\/title>\n<meta name=\"description\" content=\"We offer a complete delivery and packing service to your hotel room - If you&#039;re visiting Porto and want to take your bottles with you on your ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/garrafeirapepe.pt\/en\/delivery-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and delivery\" \/>\n<meta property=\"og:description\" content=\"We offer a complete delivery and packing service to your hotel room - 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